Last Updated: [01/01/2024]
Thank you for shopping with Daal. We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, please review our return and refund policy below.
1. Eligibility for Returns
You may return most items within 14 days of receiving your order for a full refund. To be eligible for a return, items must be unused, in their original packaging, and in the same condition you received them.
2. Non-Returnable Items
Certain items are non-returnable, including
- Special text products
- Special color products
- Items marked as final sale
3. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer service team at returns@daalofficial.com to request a return authorization.
- Pack the item securely in its original packaging.
- Include a copy of your receipt or proof of purchase.
- Ship the item to the address provided by our customer service team.
4. Refund Process
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [14-28] business days.
5. Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
6. Exchanges
If you wish to exchange an item for a different size or color, please follow the return process above and place a new order for the desired item.
7. Contact UsIf you have any questions about our Return and Refund Policy, please contact us at
info@daalofficial.com